BCAA Road Assist Contact Centre and Administration

BCAA – Cost of Living Wage Increase

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We have been notified by BCAA that there was a 0.65% Cost of Living Adjustment (COLA) increase to your base salary, effective October 1, 2017. We are advised that BCAA non-management employees (including those at the top of their salary range) will receive this increase. Your collective agreement includes a “Me Too” wage provision that […]

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BCAA – RACC – Update- Management doing your work

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Your union and BCAA have reached a 3-month trial agreement in an attempt to resolve last year’s grievance that was initiated in response to management performing your work, including call taking and dispatching. This 3-month trial agreement was negotiated between the parties at many meetings over many months and is designed to limit how and […]

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BCAA-RACC – Shift Scheduling Committee Election Results

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Votes that were cast to elect the third representative of your Shift Scheduling Committee have been counted. Thank you to everyone who voted and to the three candidates who put their names forward to represent their coworkers.The results are as follows:Tracy Gal           15 votesTammy Bogdan   5 votesJas Qualitz           5 […]

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BCAA – Shift Schedule Committee – Update

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Please post and distribute.As a follow-up to our March 30, 2017 bulletin advising you that there was a vacancy on the Shift Scheduling Committee, we are pleased to advise that three of your coworkers have put their names forward to be one of your three representatives: Jas Qualitz, Tammy Bogdan, and Tracy Gal. As there […]

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BCAA RACC “Code Red”

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We received notification today from BCAA that the Road Assist Contact Centre is currently experiencing a “Code Red” situation due to the recent snow storms and icy roads. We are advised that “Code Red” means call volumes have escalated to a level beyond the contact centre’s capacity to answer them in a timely manner.  As you […]

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