Bulletin
ICBC: Case Load Composition
July 29, 2019
To: All Claims Examiners
When ICBC first announced the changes around RAAP, we heard concerns that case loads would not be even and therefore workload would also not be even.
We know we are in the very early stages of RAAP but we want to get a base line of your case loads as of now.
Attached is a very quick survey for you to complete. The information you provide us will help us understand your case loads and the obstacles you are encountering around transfers and leveling out the complex work you do. It will also provide us with an informed picture as we continue to work with ICBC to resolve your concerns about the complexity of caseloads and the affect to your workload.
The survey will be open from Monday, July 29 to Friday, August 16, 2019.
If you have any questions or concerns, please email us at RAAP@moveuptogether.ca
In Solidarity,
Annette Toth, Vice-President
Kevin Smyth, Senior Union Representative